Returns & Refunds

Returns and Refunds Policy

30-Day Satisfaction Guarantee

We want you to be completely satisfied with your purchase. If for any reason you're not, we offer a 30-day return policy from the date of delivery.

Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused with tags still attached
  • In the original packaging
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Personal care items that have been opened or used
  • Items marked as "non-returnable" or "final sale"

Return Process

To return an item, please follow these steps:

  1. Contact our customer service team at support@raveessentials.co.uk to initiate your return within 30 days of delivery.
  2. We'll provide you with a return authorization number and shipping instructions.
  3. Package your item securely with all included accessories and documentation.
  4. Ship your return to the address provided. Return shipping costs are the responsibility of the customer unless the item is damaged or defective.

Please note: We recommend using a trackable shipping service, as we're not responsible for lost return shipments.

Refunds

Once we receive and inspect your return, we'll notify you via email about the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will be applied to your original payment method. Shipping costs are non-refundable.

Late or Missing Refunds

If you haven't received your refund within 7 business days of approval, please check your bank account or contact your payment provider before reaching out to us at support@raveessentials.co.uk.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery at support@raveessentials.co.uk. Include photos of the issue, and we'll cover return shipping costs and issue a full refund.

Sale Items

Items purchased on sale or with a discount code are eligible for return under the same conditions, but only for store credit, not a cash refund, unless defective.

Contact Us

For any questions not addressed here, we're happy to help! Please don't hesitate to reach out to us at support@raveessentials.co.uk.