Frequently Asked Questions
Rave Essentials is the home of UK nightlife in one place. We sell tickets to club nights, festivals and raves, help you discover what is on near you, and give promoters a free dashboard with Stripe payouts, a door scanner, guest lists and tools to manage their team. We started in hearing protection with our Aura Earplugs, and we still make the festival gear that keeps you dancing for years.
We currently ship physical products across the UK. For deliveries elsewhere, email us and we will confirm current options and delivery times. Sign up to our newsletter to hear when we add more destinations.
You can reach us by email at support@raveessentials.co.uk. We aim to respond within 24 hours on business days.
Loud music at festivals and raves often exceeds 100dB, which can cause permanent hearing damage in just 15 minutes. Our high-quality earplugs reduce volume while preserving sound clarity, protecting your hearing without compromising your experience.
Our high-fidelity earplugs use special acoustic filters that reduce volume evenly across frequencies, preserving sound quality and clarity. Unlike standard foam earplugs that muffle sound, our products let you enjoy music as intended, just at a safer volume.
We currently offer one type of hearing protection: Aura Earplugs by Rave Essentials, which provide 18dB of noise reduction. They’re high-fidelity earplugs designed specifically for music lovers and festival-goers who want to protect their hearing without compromising sound clarity.
Aura Earplugs come in multiple sizes to ensure a comfortable fit. Most adults find the medium size works well. If you have particularly small or large ear canals, you might want to try our extra small, small or large sizes.
Aura Earplugs use advanced acoustic filtering technology to reduce harmful noise levels while maintaining sound clarity. They feature specially designed filters that selectively reduce different frequencies, allowing you to enjoy music without distortion while protecting your hearing.
Yes! Aura Earplugs are designed for long-term use. They're made from durable, high-quality materials and can be easily cleaned with warm water and mild soap. With proper care, they can last for many months.
Aura Earplugs provide an SNR (Single Number Rating) of 18 dB, which is ideal for music environments. This level of protection reduces harmful noise while maintaining clarity and musical detail.
Clean your Aura Earplugs after each use with warm water and mild soap. Gently dry them with a clean cloth and store them in the provided carrying case. Avoid using harsh chemicals or boiling water.
While Aura Earplugs are designed primarily for music events, they can be comfortably worn while sleeping. However, for optimal sleep, we recommend using earplugs specifically designed for sleep.
We offer standard shipping (3–5 business days) within the UK and the EU. For all other international orders, please drop us an email and we’ll advise you on current options and delivery times.
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return it for a full refund, provided it's in its original condition. Simply contact our customer service team to initiate the return process.
Yes! We offer wholesale pricing for clubs, venues, festivals, and event organizers. Our B2B program includes volume discounts, custom branding options, and dedicated support. Visit our wholesale page or contact us directly for more information.
The minimum order quantity for wholesale depends on the product and order details. Get in touch with us here and we’ll work with you to arrange a custom quote based on your needs.
Browse our events page, find an event you like, and click "Get Tickets" or "Buy Tickets". For events sold directly on our platform, you can choose your ticket type, apply any promo codes, and pay securely via card. You will receive your tickets and QR codes by email.
Refund policies are set by each event's promoter. Some allow refunds until a certain date, others cannot be refunded. If a refund is available, request it from your My Tickets page and, once approved, it goes back to your original payment method. If you cancel by choice, the booking fee is usually kept. If the promoter or we cancel the event, you are refunded in full including fees.
After purchase, your tickets are emailed to you and also available on your "My Tickets" page when logged in. Each ticket has a unique QR code — show it at the door on your phone or printed out. Some events use late-release barcodes, meaning your QR code will be sent closer to the event date.
Yes! During checkout, tick the "Gift this ticket" option and enter the recipient's name and email. They will receive the ticket directly. Gift tickets work exactly like regular tickets.
Promo codes are discount codes provided by event promoters. Enter the code during ticket checkout to apply the discount. Codes may offer a percentage off, a fixed amount off, or apply only to specific ticket types.
We aggregate events from Skiddle and Ticketmaster alongside events sold directly on our platform. For aggregated events, "Get Tickets" takes you to the external ticket provider. For platform events, you buy directly through us with QR code delivery and full ticket management.
Events sold directly through Rave Essentials come with a built-in QR code scanner. Promoters can assign door staff who get access to a dedicated scanning page — just scan each attendee's QR code on any smartphone to validate tickets in real time. The scanner shows ticket type, attendee name, and flags any duplicates or invalid codes.
Ticket resale depends on the event's settings. Some promoters enable resale on our platform, allowing you to list your ticket at face value for other fans to purchase. Check your "My Tickets" page to see if resale is available for your event. We do not support resale above face value.
Yes. From your My Tickets page, tap the transfer icon and enter the recipient's full name and email. Ownership moves to them with a fresh QR code, and your old code is invalidated immediately. A ticket can be transferred once. A ticket that has already been transferred to you cannot be passed on again, so contact support if you need help. Transfers are available while the ticket is still valid, before it is scanned at the door.
Every venue, promoter and artist on the platform has a public page showing their upcoming events, recent lineups and stats. You can follow a club, promoter or artist to be notified when they announce new dates. Find them via the search bar in the header or browse the clubs, promoters and artists directories.
Register as a promoter at raveessentials.co.uk/promoter/register/. Once approved, you can create events, set up ticket types with custom pricing, manage guest lists, track sales and view analytics from your dashboard. There are no upfront costs and no monthly fees. We charge a platform commission plus a small booking fee on each ticket and the card processing cost. By default these are added on top of the ticket price, so the buyer pays one all in total and you keep the full face value, or you can choose to absorb them from your own revenue instead. Ticket money is collected through Stripe Connect and paid out to your account after each event, with a small rolling reserve held back, rather than instantly. Your exact rates are shown in your promoter dashboard.
The promoter portal includes: ticket type management (early bird, VIP, etc.), real-time sales tracking, attendee lists, QR code door scanning, guest lists, promo code creation, lineup management, an analytics dashboard, embeddable ticket widgets, and co-promoter team management.
We use Stripe Connect. When a ticket sells, the face value goes toward your connected Stripe account, and the platform commission, the booking fee and the card processing cost are settled at the same time. In the default setup the buyer covers those fees as part of their total, so you keep the full face value. You can instead choose to absorb the fees from your own revenue. Payouts are not on Stripe's automatic rolling schedule. They are released after each event finishes, once a short post event settlement window has passed, rather than instantly. A small rolling reserve is held back and released later to cover any chargebacks or refunds, and a payout can be held while there is an open dispute on the event. You can see your balance, payout history, the fee and reserve breakdown and your full ledger in the Payouts section of your promoter dashboard.
Yes! Use the co-promoter feature to invite team members by email. You can assign roles — admin (full access), scanner (door scanning only), or viewer (read-only sales data). Only the event owner and admins can edit event details.
Yes! Each event in your promoter dashboard has an "Embed" tab that provides a ready-to-use HTML snippet. Simply paste it into your website and your visitors will see a live ticket widget showing available ticket types, prices, and a direct link to purchase — all without leaving your site.
Visit your promoter dashboard and click the Help link in the sidebar, or go straight to /promoter/help/. It covers every section of the portal: events, tickets, scanner, guest lists, analytics, payouts and more, plus a visual event-lifecycle reference.
Payouts are not on Stripe's automatic rolling schedule. After you complete Stripe Connect onboarding, ticket money is collected toward your connected account, and we release your funds automatically once an event finishes and a short post event settlement window has passed, rather than instantly. A small rolling reserve is held back and released later, and a payout can be held if there is an open dispute on the event. You can review your balance, your pending amount, your payout history and your full ledger in the Payouts section of your promoter portal.