Promoter Service Agreement

Version 1.2 · Effective 31 May 2026

This Promoter Service Agreement (the “Agreement”) governs your use of the Rave Essentials ticketing platform (“the Platform”, “we”, “us”) to sell tickets to your events. By accepting it you agree to these commercial terms. It sits alongside our consumer Terms of Service and the Promoter Data Sharing & Joint Controller Agreement.

1. Our role and yours

You (the “Promoter”) are the organiser and seller of your events. We provide the ticketing technology and process payments on your behalf as your payment facilitator via Stripe Connect. We are the merchant of record to the card networks for ticket sales made through the Platform.

2. Fees

We charge the following on each ticket sold:

• Commission — a percentage of the ticket price (your commission rate is set out in your account dashboard).
• Booking fee — a small fixed amount per ticket.
• Card processing fee — the cost of processing the payment.

You choose how these are borne, per event:

• Buyer pays — the commission, booking fee and card processing fee are added on top of your ticket price at checkout. You receive the full ticket price.
• Absorbed — the buyer pays only the ticket price and you bear all platform costs (commission, booking fee and card processing fee), deducted from your payout.

All fees are exclusive of VAT where applicable (see clause 8).

3. Payments and payouts

Buyers pay at checkout and the ticket-price portion is transferred to your connected Stripe account. We hold your funds until after your event has taken place — payouts are released automatically a short number of business days after the event date. This protects buyers and covers refunds and chargebacks. You can see your balance, reserve and payouts in your dashboard.

4. Rolling reserve (please read carefully)

We may withhold a rolling reserve — a percentage of your net sales — and release it after an additional buffer period following each event. The reserve exists to cover refunds, chargebacks and the associated fees. The percentage and buffer depend on your account’s trust tier and may be higher for new or unverified promoters.

5. Refunds and cancellations

• Buyer change of mind (where your event’s refund policy allows it): the buyer is refunded per your policy; the booking fee is non-refundable.
• You cancel, or we cancel, an event: buyers are refunded in full, including all fees, so they are made whole. You bear the cost of your own cancellation — the non-recoverable payment-processing cost on those refunds is charged to your account and netted from your reserve or next payout. This reflects UK consumer law (a buyer who receives nothing through no fault of their own must be refunded in full).

6. Chargebacks (please read carefully)

If a buyer disputes a payment with their bank (a chargeback), you are liable for the disputed amount and the card network’s chargeback fee (currently £20 per dispute, subject to change). We recover these from you by reversing the relevant transfer, debiting your account ledger and netting the amount from your reserve and future payouts. If a dispute is later resolved in your favour, the disputed amount is credited back to you. You agree to provide evidence (such as door-scan records) promptly to help contest disputes.

7. Ticket resale

Where face-value resale is enabled, a buyer may list a ticket for resale at or below face value. When it sells, the seller is refunded the resale price less our resale platform fee, and the corresponding transfer to you for that seat is reversed (you keep the proceeds of the replacement sale). You will not be paid twice for the same seat.

8. VAT

Our fees (commission, booking fee and resale fee) are standard-rated for UK VAT where applicable and may be shown inclusive of VAT. You are responsible for the VAT treatment of your own ticket sales. If you are outside the UK or VAT-registered, please provide your country and VAT number so we can apply the correct treatment (including the reverse charge where it applies).

9. Your obligations

• You have the right to sell tickets to the events you list and will honour every valid ticket.
• You will keep your Stripe Connect account in good standing and your details accurate.
• You will not list above face value where prohibited, nor engage in fraudulent or misleading sales.

10. Indemnity (please read carefully)

You indemnify us against losses, claims and costs arising from your events, your ticket sales, your cancellations, chargebacks on your sales, or your breach of this Agreement. We may set off any amount you owe us against funds we hold for you.

11. Term, suspension and termination

This Agreement applies for as long as you use the Platform. Either party may terminate on notice. We may suspend payouts or your account where we reasonably suspect fraud, excessive chargebacks, or breach of this Agreement, and may retain a reserve after termination to cover outstanding liabilities.

12. Liability

Nothing in this Agreement limits liability that cannot be limited by law. Otherwise, neither party is liable for indirect or consequential loss, and our total liability is limited to the fees we earned on the sales giving rise to the claim.

13. Governing law

This Agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

---

Questions? Contact promoters@raveessentials.co.uk.